EAP Basics

EAP Basics
The company partners with Quantum Health to bring you and your family the care you deserve. Not quite sure where to begin with an EAP? Here are questions and answers to some of the most common inquiries.

Who qualifies as a family member to use an EAP?
Every EAP has its own stipulations for what makes a qualified family member. But for most, EAP benefits are available to all members of an employee’s household.

How much do EAP services cost?
Whether an employee or a family member seeks out assistance from an EAP, the services are free. If a referral beyond the EAP is recommended, every effort will be made to provide the most cost-effective option(s).

Will my employer know my family or I contacted the EAP?
Confidentiality is of critical importance to the EAP and all are held to the HIPAA policies and standards. An EAP will not share information with others without written permission. An exception would occur if someone is in danger of hurting themselves or others, or as otherwise required by law.

How can a family member of an employee start the process?
If a family member wishes to speak with an EAP representative, they should call Quantum Health at 877-747-1200, or go online to https://www.accessqhs.com.

To learn more about the EAP, click here.